Grand Central Rail X EMenu Now- POS, digital ordering & inventory management

The Client:

Grand Central Rail by Arriva Trains run a fleet which connects Yorkshire and the North East to London, servicing thousands of customers every day…

The Challenge.

The Grand Central team came to us with a need to simplify the way they serve food and beverages to their passengers. They were looking to step away from the days of passengers wobbling their way along to the café or staff having to squeeze a catering trolley down busy isles with patchy signal card terminals. They wanted to offer a streamlined and personable food & beverage offering. Recognising the need for a streamlined and guest-centric experience, they turned to us for a solution. Our platform empowers staff to take orders and payments on any device, while allowing customers the convenience of ordering directly to their tables using their phones.

The Outcome.

ECoPilot replaced the Square POS terminals and we installed bespoke EMenu QR codes on every seat to deliver an all in one solution. 

Orders and payments can be taken by staff on the go or at the café with/without a card terminal increasing flexibility. Customers can view interactive menus, be upsold and pay on their own devices at their seats.  

EMenu tracks all sales and funnels them to one kitchen display screen to process orders whilst keeping customers notified of the order status.

Our dynamic inventory management means depleted items are automatically hidden from the POS and customer ordering.  

“The EMenu team has been fantastic. We have been on a journey of continuous improvement with our feedback implemented swiftly. That’s something you don't usually get with other big companies. The solution is slick and helps our team deliver better service increasing our sales with an average basket size and speed of service increase of 20%.”- Vicki Spence, Head Of Customer Experience.